Balanced Score-Card - Developed by Kaplan and Norton as a tool to measure intellectual capital. Designed to focus managers' attention to those factors that help the business strategy, it adds alongside financial measures, measures for customers, internal processes and innovation

Brand Asset Management - Brand Asset Management is the multi-step process of maximizing the long-term value of a brand by treating it like a business asset. This process includes developing a brand vision, determining a brand value, formulating a brand positioning strategy, and creating a culture that supports the brand.

Collaboration - Document-centric collaboration supports document sharing and project teams with threaded discussions concerning content. These functions address the ad hoc, work-in-process segment of the content life cycle, in addition to the management and approval process. Tools may also provide other capabilities such as chat rooms, poll-taking, etc.

Community of Practice (CoP) - A group of people who share a common area of expertise and/or who search for solutions to common problems. The fundamental organizational unit in knowledge management.

DCMI - Dublin Core Metadata Initiative developed a standard set of 15 elements (title, creator, subject, etc.), with optional qualifiers and community-specific extensions. All elements are optional and repeatable within an application profile used to structure data elements into records customized for specific audiences. Dublin Core is used for describing physical and digital collections in museums, libraries, archives and other repositories.

DITA - Darwin Information Typing Architecture is an XML-based architecture for authoring, producing, and delivering technical information. IBM developed the architecture and a related DTD. Differing from DocBook, which follows a book, based metaphor DITA involves stand-alone topics that are grouped using DITA Maps.

Faceted Classification - Information classification structure consisting of a series of "facets" or dimensions according to which objects can be categorized.

Folksonomy - also known as collaborative tagging, social classification, social indexing, and social tagging is the practice and method of collectively categorizing content through an informal community of individuals

GIM - Global Information Management - Provides an infrastructure for managing content for local language delivery including but not limited to:

  • Translation Management
  • Translation Memory
  • Terminology Management

GSM - Global Management System - See Global Information Management (GIM)

Information Audit - An information audit entails the systematic examination of the information resources, information use, information flows and the management of these in an organization. It involves the identification of usersí information needs and how effectively (or not) these are being met. In addition to this, the (monetary) cost and the value of the information resources to the organization are calculated and determined. (Botha 2000 Unpublished Masterís dissertation, University of Pretoria).

Knowledge Asset - A discrete knowledge package. May be a best practice, lesson learned, process, procedure, guide, tip, patent, or any other form of explicit, reusable knowledge.

Knowledge Management (KM) - is a collection of processes that govern the creation, storage, dissemination and utilization of knowledge. To manage knowledge is to audit "intellectual assets" that highlight unique sources, critical functions and potential bottlenecks which hinder knowledge flows to the point of use. It protects intellectual assets from decay, seeks opportunities to enhance decisions, services and products through adding intelligence, increasing value and providing flexibility

Lesson Learned - A narrative account of an actual experience, including:

  • Context: What was expected to happen?
  • Facts: What actually happened?
  • Root Cause Analysis: Why were there differences?
  • Recommendations: What can be learned?

Mashup - The compounding (ìmashingî) of two or more pieces of different yet complementing web functionalities to create a wholly new web application

Ontology - A common vocabulary for describing the concepts that exist in an area of knowledge and the relationships that exist between them. An ontology allows for a more detailed specification of the relationships in a domain than is the case with a thesaurus or taxonomy.

OWL - The Web Ontology Language is a semantic markup language for publishing and sharing ontologies on the World Wide Web.

RDF - The Resource Description Framework (RDF) is a family of World Wide Web Consortium (W3C) specifications originally designed as a metadata data model. This model uses expressions known as triples.

Semantic Web - a common framework that allows data to be shared and reused across application, enterprise, and community boundaries.

Social Networking - In the online world social networking is the term used to describe the way that users build online networks of contacts and interact with these personal or business friends in a secure environment. Some of the most popular social networking sites include Facebook and MySpace.

SPARQL is an RDF query language that supports triple patterns, conjunctions, disjunctions, and optional patterns.

Tacit Knowledge - Tacit knowledge, sometimes referred to as ësoftí knowledge, is the automatic, unexpressed knowledge that individuals, groups and companies possess without necessarily realising it. Tacit knowledge is considered more valuable because it provides context for people, places, ideas and experiences.

Taxonomy - (from Greek taxis meaning arrangement or division and nomos meaning law) is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval. In theory, the development of a good taxonomy takes into account the importance of separating elements of a group (taxon) into subgroups (taxa) that are mutually exclusive, unambiguous, and taken together, include all possibilities. Each term in a taxonomy is in one or more parent/child relationships to other terms in the taxonomy

Text Mining - Sometimes alternately referred to as text data mining, roughly equivalent to text analytics, refers generally to the process of deriving high-quality information from text. Text mining offers the potential to quickly translate and analyze critical information from documents gathered by government intelligence organizations.

Triples - subject-predicate-object expressions used as descriptors about resources, in particular, Web resources in RDF. In the following example sentence; "The sky has the color blueî the sky is the subject, has the color, the predicate and blue is the object.

Twitter - Twitter is a free social networking and micro-blogging service that allows its users to send and read other users' updates of 140 characters or less called tweets

Web 2.0 - Is a term to describe a second generation of the World Wide Web, especially the movement away from static web pages to dynamic and shareable content through the use of social networking sites, blogs, wikis, twitter, mashups, etc